Tom Peacock Nissan
Tom Peacock Nissan Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tom Peacock Nissan has 2.3 star rating based on 17 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Service department.
Cons: Customer service, Staff, Where is jr.Recent recommendations regarding this business are as follows: "No recommendations", "Never go or buy from them", "I would not recommend buying from them".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tom Peacock Nissan has 2.3 star rating based on 17 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Service department.
Cons: Customer service, Staff, Where is jr.Recent recommendations regarding this business are as follows: "No recommendations", "Never go or buy from them", "I would not recommend buying from them".
Review authors value the most Location and Website. Consumers are not pleased with Discounts and Special Offers and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews
Bad service on getting my truck serviced.
Preferred solution: Deliver product or service ordered
Fraud
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Verified ReviewerBad customer service no communication bad business
My name is Tracey White I visited the dealership bk on august the 5th and thought I had purchased a 2020 Nissan Altima I had a trade in along with 3900 dollars down as a down payment they told me they would give me 2000 dollars for the 2015 Nissan Versa which at that time I owes about 68 or 69 thousand left on the car my salesperson was Victor Iberia along with OCBrooks I was able to take the car home that nite because they told me they had an approval I was contacted a couple of days after that to come bk in the reason that was told to me is the bank wouldnt finance the car without Gap on the car so my daughter came bk in I believe it was the 9th on a Saturday to resign the papers are contract over we did that left the dealership and as time went by I got a call from Exeter finance telling me that my payment was so many days late I told them the car was supposed to paid off from Tom peacock because it was traded in so as days went by they called again then I said let me call to the dealership and see whats going on I called and called kept getting no one but voicemails no one ever returned my call so I went up there finally spoke with Bryant Effran he said he was one of the finance managers so he asked me what was going on I explained to him Im getting calls from the other company about my monthly payment and that I have yet received anything from Westlake financial the bank that supposedly financed the vehicle so he told me let him go check and see whats going on he came bk in the office and said basically the finance didnt go through and they were still trying to get it financed and told me to continue to pay the car payment on the car that was supposed to be traded in now it has been 2 months and I have paid another car payment and still no one is reaching out to me the customer to let me no whats going on so finally Bryant Effran said they want the car bk I told him thats fine can I bring it today which was October 5 so I can retrieve my car I left along with my 3900 hundred dollars down payment he told me to wait until Tuesday are Wednesday they need to make sure everything is ok with the car I left I said ok I called Tuesday and asked was my car ready so I can return the Altima he said he wasnt sure now Im getting pissed because it shouldnt be anything to get ready if the car is still there the only thing would have been was a dead battery so on Tuesday morning I spoke with OC Brooks and basically told him the same thing they are constantly running my credit and my daughters credit we are constantly getting all these new alerts about inquiries on our credit and still today no one has contacted me to say anything I sent a texted to Mr Brooks on yesterday about all of this no response now Im thinking its something else going on and no one is saying anything this is the worst experience I have ever had bad business bad customer service and definitely bad communication so at this point I want answers either my car and down payment back and I need someone to reach out to ME asap
Preferred solution: Resolve the issue
User's recommendation: No recommendations
Service
Preferred solution: Deliver product or service ordered
User's recommendation: Never go or buy from them
Issues with brand new 2019 Nissan rogue sport
Preferred solution: Another vehicle
User's recommendation: I would not recommend buying from them
Bad First Impression- Poor Business Practice
I purchased a brand new 2017 Nissan Rogue in October 2017 that still had the paper on it when purchased. Drove this nightmare off the lot with 6 miles on it and has been suffering every since. After contacting the dealership was told many different lies. Contacted Nissan USA Consumer Affairs again recently. Given several case numbers but haven’t received a return call yet. The following is the first of many issues.
Severe dust brake issues
Rotors replaced
Sensors reset
Rough idling
Warped grill
Clicking noise
Front alignment
Brake pads replaced
Cup holder disassembled from the arm rest
Passenger seat sensor reset
Exhaust system issues (hesitation)
Some I believe are left out which should not have occurred on a new vehicle. I understand the fact of man made things. Nothing is guaranteed not to have problems. True but a new car? No this is not acceptable, and should have been handled professionally from the first service repair. I have several service orders , emails and pics to back up every issue from start to finish.
This is a letter sent to the manufacturer concerning my dilemma with the brand new 2017 Nissan Rogue I purchased. I reviewed some information pertaining to my 2017 Nissan Rogue. I have another concern that need to be addressed as well. Upon talking to the Salesman with Tom Peacock Nissan I was told the value of my car was decreased at $15,000. The original price was suppose to be 23,000. I questioned this with the finance department. It was stated the increase was due to tax, title and license being added. Considering the fact I was convinced to put more money down to take the balance down to $19,000 which was the price of the original vehicle I went to purchase in the beginning. This really became a concern when I went to the dealership concerning the vehicle after having multiple mechanical problems and defects with the vehicle. I tried to come to a suitable agreement to try and get into another vehicle. This is when I was told the value of the 2017 Nissan Rogue I purchased “priced” at $29000 is valued at market value of $15000. So within 5 months it loss $15000 value? I decided to do some research and read reviews on not only the same vehicle but the dealership as well. It wasn’t surprising. Customers went to the dealership to purchase an advertised automobile but convinced to purchase a better deal on a new car. Some around the same time after the hurricane. Vehicles were overpriced and others went through the similar situation as I encountered. I ended up paying down more on the car than agreed to close the deal. I was given the runaround so many times. The vehicle I wanted was not good. My second option I picked was sold after sitting there 3 ½ hours. I was then passed to the third salesman. I became aggravated with this ping pong episode and was passed on to a different salesman. I was promised the red 2017 Nissan Rogue SE loaded with sunroof and equipped with various amenities. Another hour passed and the sales manager comes in and says sorry but they made a mistake. The other car is sold. The salesman and the sales manager went back and forth arguing about the car. They walk away to come back and say oh we made a mistake. The red car we have is a SE and it cost more. We had the wrong car. Can you put more money down maybe $3000? I dropped in the seat. Are you serious? After all this time. I was literally in tears. Let us check something else out. Don’t worry Ms. Lewis we have the perfect vehicle for you. It’s not what you wanted actually new and cost less. They come back again. We have the perfect car for you. The deal is approved but can you come back tomorrow the banks are closed. We’re going to help you out and let you take the car and complete the paperwork tomorrow. I said I want to see the car. This is when the current car I have was presented to me. I did not feel good about the car because I had been promised so many things in one night. That should have been the red flags to make me not walk away but run. I ended up putting more money down. They knew I was in a bad situation from the beginning. I lost two cars in the flood and the date was about to expire to turn in the rental car the insurance company was paying for. I was in dire need of a car and really at the end of my rope. I was railroaded. I returned to the dealership the first time and asked the salesman Jonathan, that originally sold me the car if Nissan had a return vehicle policy? His reply was no once your purchase a car there’s no returning it back. Who does that?” Followed by a chuckle. I walked away. On a different visit I asked to speak with the sales guy and finance department. The salesman was no longer with the dealership and the entire finance department had changed. The finance guy that completed my contract is no longer with Tom Peacock as well. This entire ordeal has been one big nightmare after the next. After several attempts and several calls among messages left to the General Sales Manager Mr. Gates never replied. This automobile has been one heartbreak after another. I do not want this car neither to deal with this dealership any further. After this experience and reading reviews, complaints and treatment received I do not want to conclude business with them nor Nissan. Bad business practices, defective vehicle and deceptive misleading advertisement from the start. I’m an emotional wreck. As of today the car is in the shop for clicking sound and cracked screen. The service advisor laughed after I stated the screen cracked on its own. I was told she has to get with her service manager to see if it’s covered. Laughing and stated well this is a cracked screen. This is the third incident it was questioned as if I damaged the car. Very insulting. Same as the warped grill...was it accident related? The cup holder disassembled from the armrest… am I sure I didn’t break it. Issues that could not be duplicated in return were duplicated on a different visit. This has been the worst experience ever. When I expressed to the new new new manager my concern as to why I did not want another vehicle his comment well I understand your frustration but we have new managers and new teams. It’s like going to a restaurant and have a bad cook. They change cooks but the same business. Would you not go there? My comment , “No! After several attempts to give anyone the benefit of a doubt but continue to receive the same service...why would you continue to put yourself through the same drama? Like a sucker for mistreatment. He stated Nissan is a great company to buy from. Reputable cars, good quality and we have a lot to offer! He stated. I beg to differ. They need to read reports and reviews. He’s the 3rd manager to quote the same line. Since I purchased my vehicle employees has changed like the weather. So I’m not impressed by his words as well. While there a day ago, several cars I saw in the service department was being taken completely apart. I said to the salesman, “that car had to be taken apart like that? This is not the assembly manufacturer? He stated don’t worry about that. You need to decide what to do with your car.” Really? When I dropped off my car. I wasn’t offered a rental this time. I’m assuming because as told by the service advisor, they’re already 2 days behind to look at cars. So I’m sure my car will be there well over into next week. Another issue. I have been patient. Tolerated the rude unprofessional behavior and kept a smile and calm disposition. It’s been hard knowing the sacrifice I made putting a substantial amount of hard earned money down on this car to get what I needed to be more disappointed. I could understand if this was a used car and received for free. I have been diligent with payments and never late. I have paid $12,558.32 which includes the $6500 down payment to suffer. I wrote a review on Tom Peacock’s website and the sales manager did not comment or reply. He did reply to other issues from different people depending on their good comments. I’m not getting any results, responses, return calls or any satisfaction at all. I’ve been left with only one choice. To keep voicing my opinions, concerns and experience until they’re heard and resolved.
They wanted to add 2000 to price for their "certification program"
Rude behavior
On Jan 23, 2019, my brother n law purchased a used car 2015 Murano. He signed the contract and car was delivered to his home.
The very next morning he decided the payments would be too much with insurance. We drove to Peacock and attempted to speak to a manager, and after waiting for at least one hour and thirty minutes; we were finally told tough luck. There is no cooling off period! The GM (Joe Garcia) spoke to my brother n law by phone and advised he was coming over to talk to him.
We waited another 30 minutes the GM had lied. We became frustrated at the waiting around.
My wife suggested just leaving the keys and the car. We were told the car would be towed and my brother n law would pay all fees, and it was then suggested that if we did not leave the police would be called.
- Staff
Preferred solution: Take the vehicle back
Shady Dealer
Where is my service guy J.R.?
- Where is jr
Preferred solution: where is J.R.?
SHADY TACTICS
Received a flyer in the mail that I had one $2500 from Tom Peacock Nissan. Didn't believe it but called anyway. Was assured I had won and did not have to make a purchase to receive my gift. Called again the next day and again was assured I had won.
Took time off from work and drove 15 miles and when I arrived everything changed.I was told I would have at least have to test drive a vehicle to get my prize. What I received was a gift card for 25 to 100 dollars from Wal-Mart from the manager, Issac. When I asked him to explain why the dealership needed to use sleight of hand tactics to sell cars without regard to the imposition imposed on hard working people such as myself, he became upset as if I had done something wrong. He kept the card and walked away without a word.
Here's the funny part, I AM in the market for a new vehicle. In fact so was the person who went there with me. But it will be a cold day in *** before I or my friend, buy a car from this dealership.
Here's a tip Mr. Peacock, try honesty and integrity, you might be surprized how many cars you sell. Oh, and how about an apology when you impose on people using SHADY TACTICS.
Nissan Pathfinder
Worst customer service ever
- Customer service
2017 NISSAN ALTIMA DISASTER
Preferred solution: $500 due to co-signer
The best customer service I have ever received!
The run around after my vehicle was deemed a total loss
Due to Harvey My vehicle was deemed a total loss. I went through every step appropriately and when I had things to discuss or things to get done I could never call the dealership and speak with someone, people never answered their phones nor called back including Aaron Rush!!!
I always had to go in. It is down to everything being processed and done with the loss, gap has done their part. The only thing missing is payment "from the dealership" for gap and extended warranty cancellation! I can not get in touch wit anyone for update no one never calls back and now I do not have the time to go back and forward to the dealership about something they were been supposed to do.
Ive also emailed mr.
Rush and he doesn't respond to those either and he personally told me he never answers his phone. Its like they beg you to buy from them, but when things needs to be handles they drop the ball completely!!!
Preferred solution: just pay what you are supposed to the gap and extended warranty cancellation to bank of america
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Same exact thing happened to us at Tom Peacock Nissan. We felt it was false advertising.
They were going to add an additional $ 2000 to the price. Horrible!